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Zendesk And Japanese SaaS Provider Cybozu Announce Product Integration And Marketing Deal

Clouds by Toshihiro Oimatsu

Cloud computing providers Zendesk and Tokyo-based Cybozu have announced a strategic partnership to integrate and market each other’s products in the U.S. and Japan. The deal underscores the rapidly growing adoption of cloud computing in Japan, and is also a potential harbinger of further product integrations between software-as-a-service companies based in different countries.

The agreement means that Cybozu will market Zendesk’s customer service software to businesses in Japan, while Zendesk will promote Cybozu’s cloud platform for business collaboration to its U.S. customers. The two companies will also develop integrations with each other’s platforms. Zendesk and Cybozu will officially launch their joint marketing efforts at the conference on cloud computing in Tokyo this Friday and their joint product integration is expected to begin later this year.

Founded in 2007 and headquartered in San Francisco, Zendesk has received funding from Charles River Ventures, Benchmark Capital, Goldman Sachs, GGV Capital, Index Ventures, Matrix Partners and Redpoint Ventures. Cybozu was founded in 2011 and is listed on the First Section of the Tokyo Stock Exchange.

The partnership will help the two companies accelerate their global expansion. Cybozu, the top collaboration software in Japan in terms of market share, recently entered the U.S. Meanwhile, Zendesk opened its first office in Tokyo earlier this year.

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