Yelp CEO Jeremy Stoppelman dismissed critics, traded profanity and highlighted one of his favorite Yelp reviews — for the well-endowed Bicycle Shorts Man of Atlanta — in a freewheeling Reddit AMA on Friday.
Reddit critics addressed the most persistent criticism of his service head on in the first exchange with Ken27238, who asked, “What are your thoughts on the claims that Yelp is holding positive reviews of businesses hostage and and not allowing them to be public/viewable?”
See also: 11 Things You Didn’t Know About Yelp
“There has never been any amount of money you could pay us to manipulate reviews,” Stoppelman replied, adding that Yelp uses an algorithm that highlights the most useful and reliable reviews. “I started Yelp to solve my own need of finding a great doctor, obviously we needed to protect consumer against fake reviews and spam to make sure the site is actually helpful (anyone remember CitySearch?). That’s why we pioneered the development of a review filter, a technology that other competitors like Google have since tried to mimic.” Read more…
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