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A Love Letter to the Cable Guy, or How Really Fast Broadband Changes Everything

You might think your existing broadband Internet connection is fast enough. It’s not. When it comes to Internet speeds, more is always better. That’s why we all owe some sincere gratitude to the intrepid men and women who bring truly high-speed Internet into our homes.

This post is a message of sincere appreciation – a love letter if you will – to the cable guy who recently upgraded the Internet connection in my San Francisco home. Whether you know it or not, you’ve made my life better in so many ways.



I’ve had broadband access at my home since DSL came to San Francisco in the 1990s. So I didn’t think getting faster service would make all that much of a difference in my life. Boy was I wrong.

My family and I just upgraded our cable Internet service from about 10 Mbps to 50 Mbps. And then we bought a new Wi-Fi router to extend that service to all our wireless devices. Now, 10Mbps isn’t that slow, and 50Mbps is far from the fastest service around (heck, ReadWriteWeb’s headquarters clocks in at an awesome 100Mbps). But I am still stunned at how much the change is affecting how we all use the Internet. And how much I want to hug the Astound cable guy who brought it to us.

Easy Upgrade

Compared to the early days of broadband, the process was amazingly simple. The Astound technician came out to our 115-year-old Victorian with a new Cisco DPC3010 cable modem (actually showing up in the first half hour of the promised 4-hour window!) The tech replaced our old unit and checked out the cabling in less than an hour. Bam, the speed of our hardwired connections instantly quintupled! No fuss, no muss.



Except that the increase was only visible on wired connection, not the fleet of smartphones, tablets, laptops and other devices where we do most of our work (and play). They got a bump to about 20Mbps. Faster, but suddenly pokey next to the wired connections.

Even though we had a relatively recent Belkin router using the modern 802.11n Wi-Fi specification, it simply couldn’t keep up. The tech – remember how much I love him? – recommended getting a new router that supported the DOCSIS (Data Over Cable Service Interface Specification) 3.0 standard. And because we have a mix of Apple, Windows and other devices in the house, my spouse decided to choose simplicity over economy and we splurged for an Apple AirPort Extreme Wi-Fi router.

Although its $179 price is almost double that of competing devices with similar specs, it was by far the easiest router to install and configure that I’ve ever used. Everything was up and running within five minutes, with none of the false starts and geeky questions I’ve encountered setting up other wireless systems over the years. I wouldn’t have chosen it, but I can’t say I missed the headaches.

More importantly, though, suddenly every device in the house was testing out at 50Mbps downloads.

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