Assistly, a social CRM and help desk software-as-a-service, announced version 2.0 of its product this week, including a new feemium pricing model. Your first Assistly user is now free, with no limitations. It costs $1 an hour for additional part-time agents or $49 a month for each full-time agent with unlimited usage.
Besides the pricing change, Assistly’s admin panel and reporting features got a facelift.
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In addition to help desk ticketing, Assistly features the ability to monitor and respond to mentions on Facebook and Twitter. Other features include analytics, live chats, knowledge base, CRM/contacts and connectors to other tools such as Salesforce.com.
Ordinarily I might see a slash in pricing as a sign of desperation, but Assistly boasts such companies as Yelp, Etsy, 37signals, Pandora, Spotify and Instagram as customers.
Assistly competes with other hosted help desks such as UserVoice, Zendesk and Zoho Support.
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