BMC and Salesforce.com announced a new joint venture today: RemedyForce – a hosted IT management system based on BMC’s popular Remedy product and the Force.com platform. In an announcement today, Salesforce.com CEO Marc Benioff described RemedyForce as “the next major Salesforce cloud offering.” At the core of RemedyForce is IT Service Desk, formerly known as Service Desk on Force.com.
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According to an announcement from the two companies, RemedyForce features include:
- An IT service management suite optimized for Salesforce.com and BMC customers that integrates core service desk capabilities with change management, knowledge management and and problem management applications
- A configuration management database to provide the a “single source of truth”
- Real-time collaboration using Salesforce Chatter
- Mobile access, reporting, and analytics.
In addition to its Force.com offering, BMC already offers a hosted version of Remedy called Remedy OnDemand. Historically, Remedy’s Force.com offering has been targeted at SMBs. It’s not clear if RemedyForce changes that.
IBM also announced a new SaaS IT help desk today: Tivoli Live.
Disclosure: Salesforce.com paid for a plane ticket and hotel room for Klint Finley to attend the Dreamforce conference in San Francisco.
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