5 Enterprise Product Updates to Know About This Week: Google Apps Allows More Contacts, Zendesk Monitors Twitter and More

Every week we see more new tools and updates to existing products than we have time to write about. But here are a few product updates that are worth your attention, briefly noted: Google is upping its limits on shared contacts, Zendesk is adding Twitter monitoring, Kapow has a new flagship product – and more!

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Google Apps Double Contacts

Following its roll-out of consumer apps, Google Apps also doubled its shared contact limit from 25,000 to 50,000 entries. That’s a big deal for larger enterprises.

Zendesk Embeds Twitter

Earlier this year Zendesk enabled users to create help desk requests from Twitter. Now Zendesk has added the ability to follow Twitter streams from within Zendesk itself, without using an external tool like HootSuite or Seesmic. Zendesk is avoiding the term “social CRM,” but this tool would clearly fit into a social strategy.

Crowd Science Launching 9 Free Market Research Tools

Speaking of social CRM, market research company Crowd Science announced that it would release nine new free market research tools. The first two are: About WHO and About SAT, both of which are survey tools.

MangoSpring Offers Basecamp and Yammer Import Tool

MangoSpring released this week a tool for importing users and projects from Basecamp and Yammer. MangoSpring offers a free 30 day trial and the company is trying to make it easier for potential clients to evaluate the SaaS with all their own users and projects intact. The company has details on its blog.

Kapow Replaces Its Flagship Web Data Server with Kapow Katalyst

Kapow, which sells tools for scraping web content and turning it into structured data, released Kapow Katalyst. The new product replaces Kapow’s previous flagship product, Web Data Server. At the core of Katalyst is the Extraction Browser, a browser-based tool for selecting web content to turn into structured data.

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