Facebook Connect, the company’s fast-growing identity service, has been dramatically revamped for the iPhone and has apparently experienced some significant down-time as well. That’s bad news for apps that depend on it for their users to identify themselves.
The new login interface no longer contains any of the previously displayed information about what Facebook Connect means, the button to opt-out of staying logged in, the link to the Terms of Service nor the button labeled “cancel” to back out of logging in. It also removed the word Connect altogether.
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Nevermind the Details – Here’s Your Login
Dramatically simplifying the login interface is an interesting design decision and one that Facebook hasn’t yet replied to our inquiry about. For all the trouble Facebook gets in concerning user data and identity, the company appears to have decided to just remove all complexity from what it presents to the users.
“Connect [Application Name] with Facebook to interact with your friends in this app and to share stories on Facebook,” it used to say. Now it just says “Log in to use your Facebook account with [Application Name].”
Facebook Connect is complicated: the way it shares approved information from your account and your friends’ accounts with 3rd party applications, then allows those applications (sometimes) to post links to the Newsfeeds of your friends is not intuitive for people most familiar with a simpler, broadcast-based media world. Passwords and logging in are familiar, though.
The new login screen is certainly much easier on the eyes and brain – but is it a good idea to further obfuscate everything the user is granting an app permission to do? It would be good to see one more link added to the interface: an option to view all the complicated details that were removed in this redesign, and more.
Down Time
Meanwhile, Connect itself has been down for at least some mobile apps for as long as 24 hours. That’s no small matter for thousands of 3rd party mobile applications.
“Facebook Connect is becoming a defacto login/signup,” Alex Iskold, CEO of entertainment check-in app GetGlue told us.
“There are big benefits in using it – familiarly and speed of sign-in. But the downside is that if there is a bug, all your applications and users are impacted and there is nothing you can do about it. Right now, GetGlue users are sending us complaints about not being able to login or sign-up on our iPhone and iPad apps and we are just sitting waiting for Facebook to fix this.”
Some accounts on some apps appear unable to authenticate through the new interface. We were able to login through Facebook on Shazam and Foursquare, but not on Cinch. There are a number of bug reports that have been filed about this in the Facebook developers bug repository. Facebook has not yet responded to our request for comment.
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