HealthBerry: a platform for health services to better engage with patients via social channels

HealthBerry, a new platform for providing health care professionals with feedback posted on social channels, has announced that 18 NHS hospitals and three GPs have already signed up for the service in the UK. Essentially, the HealthBerry system aggregates feedback left across channels like Facebook and Twitter, as well as more specific ones like Patient Opinion and Care Connect, among others. By getting better feedback, the organizations are better armed with information on which to base potential service changes, or so the theory goes. While it might not be the most glamorous area of tech, new goals within the NHS to improve digital accessibility and to better facilitate the…

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