EC ‘sweeps’ revealed only 31% of travel booking websites complied with EU rules in 2013, now at 62%

The European Commission (EC) has announced today that around two-thirds of the travel booking websites it checked in 2013 did not comply with European consumer law; a potentially worrying situation with consumers booking more travel online than ever before. During the year, it carried out ‘sweeps’ on 552 websites, and found that 382 of those “did not respect consumer law” based on a number of factors, such as whether information on the key characteristics of the service was easily accessible; whether the price was indicated at an early stage and inclusive of optional supplements; whether the websites provided email addresses for submitting…

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